Privacy policy

This Privacy Policy outlines how Auralean (the “Site”, “we”, “us”, or “our”), operated by the directors of Auralean Lifestyle LLP, collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from auralean.com (the “Site”) or otherwise interact with us in relation to the Site (collectively, the “Services”). In this Privacy Policy, "you" refers to any user of the Services, including customers, website visitors, or other individuals whose information we collect as described.

Please review this Privacy Policy carefully. By accessing or using the Services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree, please refrain from using the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. The revised Privacy Policy will be posted on the Site with the updated "Last updated" date. Any changes will be effective upon posting.

How We Collect and Use Your Personal Information

We collect personal information to provide and enhance the Services. This information varies depending on how you interact with us. We may use this data to communicate with you, provide customer support, improve the Services, comply with legal obligations, and protect our rights and users.

Types of Personal Information We Collect

1. Information Provided Directly by You:

  • Contact Information: Name, address, phone number, email address.
  • Order Information: Billing and shipping address, payment details, order history.
  • Account Information: Username, password, security questions.
  • Customer Support: Information provided in communications with us.

2. Usage Data: We automatically collect data about your interaction with the Site using cookies and similar technologies. This may include IP address, device information, browser type, and interaction data with the Services.

3. Information from Third Parties: We may collect information from third parties such as service providers (e.g., Shopify) or payment processors. For instance, we may receive payment information when processing your orders.

How We Use Your Personal Information

We use your personal information to:

  • Provide Products and Services: Fulfill orders, process payments, manage accounts, arrange shipping, handle returns/exchanges, and notify you about transactions.
  • Marketing and Advertising: Send promotional emails, SMS, or postal mail, and personalize advertisements.
  • Security and Fraud Prevention: Detect and prevent fraudulent or illegal activities.
  • Customer Support and Service Improvement: Improve your shopping experience and provide support.

Cookies

We use cookies and similar technologies to improve the performance of the Site and analyze user interactions. You can control or disable cookies through your browser settings. However, doing so may affect the functionality of certain features of the Site.

How We Share Your Information

We may disclose your personal information under certain circumstances, such as:

  • To vendors and service providers (e.g., IT management, payment processing, data analytics).
  • To business partners for marketing purposes.
  • To comply with legal obligations or enforce our terms of service.
  • In connection with a business transaction, such as a merger or acquisition.

We do not sell or share sensitive personal information without your consent.

Third-Party Websites and Links

Our Site may link to third-party websites or services. We are not responsible for the privacy practices of these third parties, and you should review their policies independently.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under 16 years old. If you are a parent or guardian and believe your child has provided us with personal data, please contact us to request its deletion.

Data Security and Retention

We take reasonable steps to protect your personal information, but no system is completely secure. We retain personal data as long as necessary to provide the Services, comply with legal obligations, or resolve disputes.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

  • Access: Request access to the personal data we hold about you.
  • Correction: Request corrections to inaccurate information.
  • Deletion: Request deletion of your data, subject to certain exceptions.
  • Portability: Request a copy of your data or transfer it to a third party.
  • Opt-Out of Marketing: You can opt-out of receiving promotional emails by following the unsubscribe instructions in the messages.

You can exercise these rights by contacting us using the information provided below.

Complaints

If you believe we have processed your personal information inappropriately, you may file a complaint by contacting us. Depending on your location, you may also lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, processed, and stored outside your home country. If you are in Europe, we will use recognized legal mechanisms to ensure adequate protection for your data.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: info@auralean.com